Privacy Policy

At That Love Coach (“That Love Coach,” “we,” “us,” or “our”), we respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, download digital products (PDFs), or order printed products fulfilled through print-on-demand partners (such as Lulu).

By using our website and services, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We collect information in a few ways: information you provide, information collected automatically, and information from service providers involved in your purchase.

A. Information You Provide

When you purchase, request a resource, subscribe, or contact us, you may provide:

• Name
• Email address
• Billing address and shipping address
• Phone number (if provided)
• Any message you send us (support requests, questions, etc.)

B. Payment Information

Payments are processed through third-party payment processors. We do not store your full credit card number on our servers. Your payment processor may collect payment details to complete your transaction.

C. Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Device type and browser type
• Pages viewed and time spent on the site
• Referring website/source
• General location (approximate, based on IP)

D. Information from Fulfillment/Delivery Partners

If you order a printed product, our fulfillment partners and carriers may provide updates (like delivery confirmation or address corrections) so we can support your order.

2) How We Use Your Information

We use your information to:

• Process orders and deliver digital downloads
• Fulfill and ship printed orders through print partners
• Provide customer support and respond to requests
• Send order confirmations, receipts, and important service messages
• Improve our website, products, and customer experience
• Prevent fraud, abuse, and unauthorized sharing of paid materials
• Send marketing emails only if you opt in (you can unsubscribe anytime)

3) How We Share Your Information

We do not sell your personal information. We share information only as needed to run our business and deliver your purchases.

We may share your information with:

• Payment processors (to collect payment)
• Print-on-demand/fulfillment partners (to print and ship physical products)
• Shipping carriers (to deliver packages)
• Email and website service providers (to send transactional emails and operate our website)
• Analytics providers (to understand website performance)
• Professional advisors (accountants, legal, etc.) when necessary
• Law enforcement or regulators if required by law or to protect our rights and safety

Email Service Provider (ConvertKit): If you subscribe to our email list or request a free resource, your name and email address may be stored and processed through our email provider, ConvertKit, so we can send you requested content, updates, and marketing emails (if you opt in). ConvertKit may process data on our behalf according to their policies and applicable laws.

All service providers are expected to use your information only to perform services for us and to protect it appropriately.

4) Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand site traffic and improve performance
• Support marketing/advertising features (if enabled)

We may also use website forms and integrations to connect signups to our email provider (such as ConvertKit).

You can control cookies through your browser settings. Disabling cookies may impact site functionality.

5) Email & Marketing Preferences (ConvertKit)

If you opt in to receive emails from us, we may send updates, free resources, product announcements, and educational content using ConvertKit. You can unsubscribe anytime by clicking “unsubscribe” at the bottom of any email.

Transactional emails (like purchase receipts and download links) are not marketing emails and may still be sent even if you unsubscribe from marketing.

6) Data Security

We take reasonable, industry-standard steps to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

7) Data Retention

We keep personal information only as long as necessary to:

• Complete transactions and provide support
• Maintain records required by tax/accounting laws
• Resolve disputes and enforce our policies

8) Your Rights (California Privacy Rights)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to request:

• Access to the personal information we collected about you
• Deletion of certain personal information
• Correction of inaccurate personal information
• Information about how personal information is used and shared

We do not sell personal information as those terms are defined under California law.

To make a request, contact us athelp@thatlovecoach.com. We may need to verify your identity before completing your request.

9) Children’s Privacy

Our website and products are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10) Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of other websites. Please review their policies separately.

11) Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Your continued use of the website after updates means you accept the revised policy.

12) Contact Us

For privacy questions or requests, contact:help@thatlovecoach.com